Customer Bureau Fight Worsened By Charge Card Hotline

By Cornelius Nunev


The debate over the CFPB is getting worse thanks to many issues, includ-ing the proposed credit card hotline. Customers could call this hotline to register a complaint, and the agency would compile the data it receives in a database which it would use when and if it decided to act on a complaint. That said, since the Consumer Finan-cial Protection Bureau hasn't disclosed how it proposes to investigate the data, and that is partially why banks want the information restricted. This would help keep all cash advance information private.

Banks and card corporations want to avoid crowd-sourced penalties

The latest issue of contention regarding the beleaguered Consumer Financial Protection Bureau is a credit card hotline that would be used to get com-plaints about charge card issuers from consumers, according to Daily Finance. Consumers can call in to report abuse, and that information would be disseminated by the Bureau to the right state regulatory bodies. Basi-cally, the complaint system would be crowdsourcing; the data would come straight from the individuals. Then, government officials would get the grievances and fine card issuers. They wouldn't even make an effort to figure out what the issue was first. Most banks and card is-suers are hoping to keep the grievances private. That means the data would stay between the financial institution, the government agency and the person who complained instead of having a public database.

Keeping information hidden

The flow of data can hurt banks a lot, which is they are fighting for private information. When the Consumer Financial Protection Bureau begins on July 21, so will the complaint line. In its current for-mat, anybody could access the complaint data and see every little thing said about every charge card issuer that it tracks. It is true that bank and card issuers may not want the information out so nobody knows what is really going on. It is also im-portant to consider many people will always com-plain about fees, no matter how reasonable they're. A way to get data straight from the public is certainly admirable, but without restraint it can easi-ly be used inappropriately.

Future of consumer bureau clouded

The job of the Consumer Financial Protection Bureau is to monitor every little thing involving customer credit. This consists of debit cards, credit cards, payday loans and mortgages. One organization with all that power has started debate. Congress has fought over it continuously. Reuters states that there were three bills introduced to limit the bureau recently including two on the director. With one bill, a director would be required before the Consumer Financial Protection Bureau could get to work. Another would make it so a five member panel would replace the one director. Elizabeth Warren is the White House advi-sor getting the bureau ready that has been considered for director, however Republicans are against that. The bureau may not actually start in July as anticipated.




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